Val Du Charron Guesthouse Terms & ConditionsThese conditions are necessary to ensure the well being of our valued Guests and the orderly continuance of Val Du Charron Guest House.
1. Reservations, Payment and Terms
1.1. The guest house operates on a Bed & Breakfast basis and can arrange other services such as dinner, transport, functions, events or conferences at the guests own cost. The guest house can also provide details of suppliers that can provide these services directly to the guest.
1.2. Reservations are accepted on a ‘per person’ basis and not a room basis. Rates are therefore subject to the number of people that occupy a room. The names and relationship to the Guest of the additional persons sharing the room must be provided when the reservation is made. Children from the ages of 0-7 stay free of charge, 7-12 pay half the adult price and thereafter full adult rates will apply.
1.3. Bookings can only be confirmed if the guesthouse receives a 50% deposit on accommodation, or valid credit card details with authorisation to debit, along with the Guest name, surname, number of persons sharing each room, cell phone number of the Guest, confirmed payment method and expected time of arrival of each Guest.
1.4. 50% deposit is required within 48hr to secure the booking when made.
1.5. 50% of deposit will be paid back if cancellation is made 30 days before arrival.
1.6. The full deposit will be forfeited if the confirmed reservation is cancelled within 14 days of arrival.
1.7. Discounted rates will be revised should the duration of stay be decreased or interrupted or payment terms not be adhered to.
1.8. The Guest retains personal liability for the bill until the employer, agent, or person that made the reservation on his or her behalf has settled the account.
1.9. Cash, internet transfers and all major credit cards are valid payment methods. Cheques are not accepted.
1.10. Rates are subject to change without prior notice. Quotations are valid for 48hrs unless otherwise specified.
1.11. The maximum refund value under any circumstances is 80% of the charge. Refunds will only be made after payment has been finally cleared by the bank or Credit Card Company. This process can take in excess of 30 days.
1.12. A minimum administration fee of 10% will be added to any service the guest house pays for on behalf of the guest.
1.13 No Shows – when a guest does not show on the date of arrival, the full deposit and any other payment will be forfeited.
2. Arrival and Departure
2.1. Check in time is between 13:00 and 17:00 unless prior arrangements have been made. No check-in will be made after 20:00. This is necessary to ensure the security, comfort and well being of other guests.
2.2. Check out time is between 08:30 and 11:00 unless prior arrangements have been made. No check-out after 13:00. This is to enable the room to be prepared in time for new arrivals. Guests that check out after 13:00 without prior arrangement will be liable for an extra night’s Accommodation, as we will not be able to service the room in time for new arrivals.
3. Parking and Access
3.1. Visitors for Guests may only park on the Visitors parking area. Vehicles that park in the driveway or in such a manner that it causes an obstruction or occupies a Guest parking will be removed. We accept no responsibility for any loss or damage.
3.2. Please note that this is a working farm and therefore the guest house will not be held responsible for any damages accrued to a vehicle if the guest did not adhere to the rules.
4. Service Hours
4.1. The reception desk is open from 08:00 to 17:00 Monday to Fridays and 10:00 to 16:00 on weekends and public holidays. The after-hours contact number is 082 680 6143 / 082 553 9712.
4.2. Reservations office hours are: Monday to Friday from 08:00 to 17:00.
4.3. Subject to availability of rooms, persons interested in booking accommodation and wishing to view the guest house beforehand may do so provide a room is vacant.
This is a NON SMOKING Guest House. Indoor smoking is strictly prohibited in ALL our guest rooms and enclosed public areas. Guests found to be smoking in their rooms will be liable to pay an additional night’s accommodation. No exception will be made under any Circumstances.
6. Security & Storage
6.1. Although the guest house takes reasonable steps to ensure the safety and security of Guests and their possessions, Guests retain final responsibility for their own safety and security. Keep rooms locked at all times and place valuables in the safe provided. Upon Check out please leave the safe open and room locked.
6.2. The guest house does not provide storage facilities for personal belongings or vehicles.
7. Breakfast Service.
7.1. Breakfast is served weekdays and Weekends and public holidays.
7.2. No refunds are made in the event of breakfast not taken for whatever reason. As a curtsey to the guest house, B&B Guests must let the guest house know if they will not be taking breakfast.
8. Housekeeping Service.
All guest rooms are serviced daily between 08:00-15:30.
9. Laundry Service.
Available weekdays only, excluding public holidays. All laundry charges are to be settled before departure.
10. Internet Service.
Wireless access is available in most rooms. This service is offered FREE of charge with the expectation that Guests will utilize this service in a professional and responsible manner in accordance to VDC Conditions of Service and by using this service, you hereby accept our conditions of use as follows:
10.1. Val Du Charron Guest House offers the FREE Wireless Internet service for activities such as the active use of e-mail, instant messaging, browsing the World Wide Web and accessing corporate intranets.
10.2. High volume data transfers, especially sustained high volume data transfers, are not permitted.
10.3. Hosting a web server or any other server by use of our service is prohibited.
10.4. Trying to access someone else’s account, sending unsolicited bulk e-mail, collection of other people’s personal data without their knowledge and interference with other network users is prohibited.
10.5. Reselling this service to a third party is prohibited.
10.6. Val du Charron Guest House reserves the right to suspend the service to a Guest if we believe that usage of the service is unreasonably excessive or being used for criminal or illegal activities.
10.7. Guests are responsible to maintain the confidentiality of their passwords and all activities that occur under their username and password and will be liable for any losses, damage and costs incurred by Val Du Charron Guest House due to the loss, misuse and/or disclosure of guest’s Usernames and passwords.
10.8. Val Du Charron Guest House provides this service on an “as is” basis, and will endeavour to provide uninterrupted FREE Wireless Internet access, however we cannot guarantee that the service will be available at all times and in all parts of the guest house. We reserve the right to modify or temporarily suspend the service or any part of it without prior notice.
10.9. Val Du Charron Guest House will not disclose your contact information to any third party without your prior consent, but by Law we are required to assist in the investigation of any suspected or alleged crime or civil wrong, including disclosure of guests contact information.
10.10. Guests are responsible to maintain their own security whilst dealing with the Internet or their corporate Intranet.
10.11. Val Du Charron Guest House does not provide additional security to our network users as we provide Internet access only and do not interfere with content, and therefore cannot be responsible for security and information transmitted via our service.
10.12. The guest house will not be liable for the accuracy, completeness or relevance of any information obtained through our service from the Internet.
11. Loss or Damage to Guest House Property.
The Guest retains personal liability for any loss or damages caused to the property of Val Du Charron Guest House (excluding wear and tear).
11.1 Guest/s attends this establishment at their own risk. The proprietor, its agents, and/or employees shall not be liable for, and the guests hereby waive/s and abandon/s any claim of whatsoever nature including but not limited to that for theft, death, injury, loss or damage of whatsoever nature against the proprietor, whether arising from the proprietors default, negligence or otherwise. The guest/s, in addition to the previously said, hereby indemnify the proprietor against any claims which may arise from whatever nature, whether from arising from the proprietor’s default, negligence or otherwise.
No pets are allowed in rooms or the premises of the guest house. All damages caused by the guest/s in room the guest/s will be held liable for. The guest/s of the guest house may not hang their washing over the patio railing.
Please note that Val Du Charron is a Wine Producing farm and therefore we have liquor on the premises. Thus it will not be sold to under 18’s. We also do not accept the guest/s of the guest house to bring their own alcohol / food onto the premises.
14. Swimming Pool
No children under the age of 16 are allowed in this area without a adults supervision . Guest/s make use of the swimming pool at own risk and therefore Val Du Charron will not be held liable for any loss damage or death caused in this area by the guest/s. The Guest/s may/will not be allowed to eat, drink or dive into the swimming pool and if so they will be asked to vacate the premises immediately this is to protect all the guest/s that are staying at the guest house.
No children under the age of 16 are allowed in this area without a adults supervision. The dams are accessible to any of the guest/s and you may fish on a catch and release basis only. No diving is allowed into the dam and the guest house and management will not be held responsible for any loss damage or death caused in this area by the guest/s. Guest/s make use of this area at own risk.
12.6. Guest/s are welcome to make use of the bicycles but at own risk and the guest house and management will not be held responsible for any loss or damage to property or to guest/s while in use of the bicycles.
17. Working Farm
12.7.Please note that this is a working farm and the guest house will not be held responsible for any loss damage or death caused to the guest/s or their property, if not in a secluded area.
Please beware that the owner’s have dogs on the farm, the Guest House will not be held responsible for any damages caused by animals on the property. NO other pets will be allowed on the guest houses premises at all.
19. General Incapacity
The guest house cannot be held liable if any of the following events or conditions prevents the guest house from fulfilling its obligation to Guests. The guest house will take all reasonable steps to minimise disruption and discomfort to Guests under these conditions.
19.1. Unanticipated interruption to the electricity, water, sewage to, from or on the guest house property.
19.2. Industrial action, civil uprising or criminal activity.
19.3. Fire, frost, flooding, subsidence or any other force majeure event.
As a working farm with open water and machinery, entry is at own risk. The management and staff of val Du Charron (PTY) ltd will not be held liable for any loss , damage or injury to any person incurred on the property by whatsoever cause. Rights of admission reserved. Please do not hesitate to contact us immediately should you observe or experience anything that does not meet your expectations.